Shipping Policy
Order processing and shipping time
Orders are processed within one [ 1 ] to seven [ 7 ] business days from the date of receipt, excluding weekends and public holidays in Melbourne, Australia.
Once the order has been processed, a shipping confirmation email containing tracking information will be sent to the customer. It may take up to 24 hours for the tracking data to become active.
Delivery time
Delivery times depend on the destination and are provided for informational purposes only.
From the date of shipment:
For orders shipped within Australia: Delivery typically occurs within one [ 1 ] to seven [ 7 ] business days.
For international orders: Delivery times may be longer and vary depending on the destination country.
These delivery times do not include possible delays caused by the carrier, payment authorisation issues, or temporary product unavailability.
Shipping methods and delivery areas
Orders are shipped via Australia Post, FedEx, and DHL Express. Delivery is made to the address provided by the customer during the ordering process.
CHROMEPLEASE offers international shipping. However, additional delivery times may apply depending on the destination, customs formalities, or local logistical constraints.
Shipping Costs
Shipping charges are calculated based on the delivery address, the weight and volume, and the ordered items, and are displayed before order confirmation. All shipments include a tracking number.
Failed delivery – Undeliverable Parcel
In the event of delivery failure due to an incorrect address, unclaimed parcel, or any other logistical issue, the parcel will be returned to CHROMEPLEASE. In such cases, the order will be refunded, excluding the shipping fees, as those constitute a service already rendered.
Disclaimers and liability
CHROMEPLEASE shall not be held liable for delays or delivery failures caused by the carrier or by circumstances beyond its control.
If a parcel is marked as delivered by the postal provider, but has not been received, the customer must contact the carrier directly or reach out to CHROMEPLEASE at contact@chromeplease.com
© 2025 CHROMEPLEASE. All rights reserved.
The work of ChromePlease takes place on the lands of the Wurundjeri Woi Wurrung People of the Kulin Nation. We pay our respects to Elders past, present, and emerging, and acknowledge that sovereignty was never ceded.